PRIVACY POLICY

Privacy & Safety

1. In general
The COMPANY, in compliance with the provisions of the European Regulation for the Protection of Personal Data and the relevant Greek legislation (as amended and in force), manages the personal data that are communicated to it with the utmost care, ensuring, in any case, the their protection and privacy.

The USER can browse the website without being asked for any personal information by the COMPANY, unless explicitly previously informed by the COMPANY. The COMPANY collects personal data that is disclosed to it when the USER registers in its services, as well as when it proceeds to order as an unregistered USER. In any case, this is information necessary for the execution of the online sale and informing the USER about it.

2. When Information is collected
The COMPANY collects five types of information about users: (1) information provided by the USER during registration as a REGISTERED USER, (2) information provided by the user in order to execute his order by the COMPANY, (3) information provided by the COMPANY the user gives to entries of competitions that take place from time to time, (4) information that the user gives for activation of telephony and internet services, (5) information that the user gives when connecting through another platform (applications ios, android, Facebook, Google ). When filling out any order form on the website, the USER will be asked for the name, address, postal code of his area, e-mail address, telephone number, details and payment method of the order. Additionally, more specific information can be requested, such as shipping details – delivery of an order, invoicing details (name, address, profession, VAT number, Tax Office) or details about the offer you have requested. The COMPANY makes use of the information you provide during the electronic submission of the form, in order to contact you regarding (i) delivery of the order to your place, (ii) for confirmation and identification of the customer in any necessary case, (iii) for new or alternative products offered by the COMPANY (iv) special offers of the COMPANY (v) receiving prizes after a lottery.

You have the opportunity to choose whether or not you want to receive such communications from the COMPANY by sending your request via e-mail to the email address info@grand-woodland.gr.

Every order processing requires the collection of personal data, for delivery or reservation of an order. Also, the use of a credit card, for the debit of which proof documents of identification of a legal holder are required for the first and only time, is ensured in each case by the electronic environment of the respective Bank. It is not explicitly clarified that the COMPANY does not have access to the details of the credit card used by the USER. Any other supporting document and document certifying and declaring the identity of the customer, remains strictly confidential and is checked only by the responsible department of the COMPANY. The submission of the personal data by the USER, means that he consents to the use of this data by the employees of the COMPANY for the reasons mentioned above. The COMPANY requires its employees and the maintainers of its website to provide its customers with the level of security referred to in this Privacy Statement. The COMPANY requires its employees and the maintainers of its website to provide its customers with the level of security referred to in this Privacy Statement.

3. Use of data
The COMPANY will use the personal data of the USER exclusively for the purposes as described above. It does not collect or process more or other types of personal data than is necessary to achieve the intended purpose. We will use personal data only in accordance with the provisions of this privacy policy, unless the USER has specifically given its consent to another use of his personal data. In the exceptional case that the COMPANY intends to use the personal data of the USER, which is then processed with his consent, for purposes other than those notified in the said consent, undertakes to inform the USER in advance and, in cases where the processing is done based on his consent, his personal data will be used for a different purpose only with his relevant permission.

4. Use of the data for advertising purposes
In order to continuously improve and enhance the COMPANY’s services, marketing messages related to the COMPANY, which may be of interest to the USER, may be sent to the USER. The USER can select the types of communications he wants to receive at any time, informing his e-mail preferences. The sending of sms to the mobile phone number, which has been declared during the order by the USER, is done in order to inform him about the progress of his order.

The COMPANY will not use the USER’s data for advertising purposes, unless it has given its prior express and free consent. For existing customers, the COMPANY may use the email address it received from the USER in the context of an existing customer relationship to provide marketing materials related to similar products or services that it has previously requested, used or maybe he is interested.

The USER can be deleted at any time or through his account to choose whether or not he wants to receive advertising / promotional material via email or sms. It may also object to this use at the time of collection and whenever it sends a message. In order to stop receiving emails for marketing purposes, the USER is invited to follow the instructions in the email he receives.

5. Legal obligations
The COMPANY may need to use and maintain personal data for legal and compliance reasons, such as preventing, detecting, or investigating a crime, preventing loss, fraud, or any other misuse of its services and information systems. It may also use the USER ‘s personal data for internal and external audit purposes, information security purposes, or to protect or enforce our rights, privacy, security, our property or those of others.

6. Cookies
The COMPANY can collect user IDs of the website using certain technologies such as. cookies. Cookies are small files (text files), which are sent and stored on the hard drive of the USER of the website, allowing websites such as this one to run smoothly and without technical anomalies, to collect multiple user options, to identify frequent users , to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause harm to users’ computers or to the files stored on them. Cookies are used by the COMPANY to provide information to the USER, to process orders and also allow him to be presented with advertising and educational content related to his interests and needs. It is absolutely necessary in order for the website to function properly and smoothly, while it is explicitly stated that they do not know of any document or file from the USER’s computer.

However, the USER with the appropriate setting of the browser can reject the use of cookies. Some features of the website will not be available if you choose not to use them.

a. Necessary Cookies, which are necessary for the proper operation of the website and the execution of its basic functions, while without them the COMPANY can not offer proper operation of the website.
b. Functionality cookies, which remember the USER’s preferences when browsing the website, so that the COMPANY can offer the appropriate products based on the USER’s needs.
c. Performance cookies. Performance cookies collect information about how visitors use the website. They allow the COMPANY to see which pages USERS visit most often, inform it if they encounter a problem while navigating, etc. These cookies do not collect information that identifies the visitor, as the information is aggregated and, therefore, anonymous. Used only to improve the way the website works.
d. Advertising Cookies. These cookies are used to provide ads related to the USER and his interests. They are also used to send advertisements or offers that best meet his needs, thus reducing unwanted and meaningless advertising messages. They also help the COMPANY in measuring the effectiveness of its advertising campaigns.
e. Cookies Analytics. They are a subset of the Cookies functionality and enable the COMPANY to evaluate the effectiveness of the various functions of the website, thus constantly improving the experience offered to USERS.
Third party vendors, including Google, may display the COMPANY ads on Internet sites, use cookies to update, optimize and display ads based on the user’s previous visit to this website.

The website can also use cookies from a previous visit of USERS for repetitive marketing.

The USER may choose to opt out of such use of cookies by Google by clicking HERE. It can also configure its Browser (chrome, firefox edge, etc.), inform it every time before a cookie is downloaded and it decides whether to download or reject it.

The Web site may use Google Analytics features for display ads (e.g., repeat marketing, Google Display Network display reports, etc.). Using Ads Settings [click HERE], USERS can opt out of Google Analytics for display ads and customize Google Display Network ads.

The COMPANY reserves the right to change this cookie policy at any time. Any changes to this Cookie Policy will take effect as soon as the revised Cookies Policy is available on our website.

Third party advertisers and other companies with which the COMPANY cooperates may use their own Cookies to collect information regarding the activities of the USERS on this website. These Cookies are not controlled by the COMPANY.

This website may contain links or hyperlinks to non-COMPANY websites. The above websites may have their own terms of protection of personal data for which the COMPANY bears no responsibility.

7. Processing of children’s personal data
The COMPANY will not collect or process personal data of children under the age of 16, unless parental consent has been given, in accordance with applicable local law. If he realizes that a child’s personal data was accidentally collected, he will delete that data without undue delay.

8. Processing of sensitive data
In some cases, the COMPANY may process specific categories of personal data about the USER (“sensitive data”). Sensitive data is defined as personal data that reveals racial or ethnic origin, political views, religious or philosophical beliefs, trade union affiliation, genetic data, biometric data for the purpose of identifying a natural person, health or sexual orientation or sexual orientation. . For example, sensitive data that the USER has made public may be processed. Sensitive data may also be processed, as appropriate, to support, exercise or defend legal claims. The user’s sensitive data may also be processed if he has freely given his prior explicit and separate consent, in a specific context for a specific purpose.

9. Correction, Modification or Deletion of Information
The website allows and encourages its USERS to correct, change, supplement or delete data and information that has been submitted. If the USER chooses to delete information, the website will act to delete this information from the COMPANY files immediately. If the USER chooses to delete information, the website will act to delete this information from the COMPANY files immediately. To access, change or delete your personal data, to report problems with the operation of the website or to ask any questions contact the website by phone at 2310 385 880 or by e-mail at info @ grand-woodland.gr. Please note that the COMPANY will do everything possible to protect the personal data of the USERS, but the protection of their password on the website also depends on them.

10. THE RIGHTS OF USERS
As a data subject, the USER has specific legal rights regarding the personal data collected by him. THE COMPANY will respect his rights and will adequately address his concerns. The following list contains information about the USER ‘s legal rights arising from the applicable data protection laws:

Right to withdraw consent: Where the processing of personal data is based on the consent of the USER, he can withdraw his consent at any time.
Right of correction: The USER can ask the COMPANY to correct the personal data concerning him. The COMPANY makes reasonable efforts to maintain the personal data in its possession or control and are used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to it. The USER also has the ability to check and correct his personal data by logging into his personal account.
Right of restriction: The USER may request from the COMPANY the restriction of the processing of his personal data, in the following cases:
(i) If he / she disputes the accuracy of the personal data for the period during which this accuracy will need to be verified.
ii) If the processing is illegal and the USER requests the restriction of the processing instead of the deletion of his personal data.
(iii) If the COMPANY no longer needs his personal data, but the USER needs them to support, exercise or defend legal claims.
(iv) If the USER has an objection to the processing for the period that the COMPANY verifies whether its legal interests prevail over its own.
Right of access: the USER may request information about personal data held by the COMPANY about him, including information about the categories of personal data in his possession or control, for what purpose they are used, from where they were collected [ if not directly by the USER), and to whom they have been notified, as appropriate. The USER can receive from the COMPANY free of charge a copy of the personal data he keeps for himself. The COMPANY reserves the right to charge a reasonable fee for any further copy that may be requested.
Right of portability: At the request of the USER, the COMPANY will transfer its data to another controller, where this is technically possible, provided that the processing is based on the USER’s consent or is necessary for the execution of the contract. Instead of the USER receiving a copy of his personal data, he can ask the COMPANY to transfer the data to another controller, who will be instructed directly by the USER.
Right to delete: The USER can ask the COMPANY to delete his personal data, in the following cases:
(i) the personal data are no longer necessary in relation to the purposes for which they were collected or processed;
(ii) the USER has the right to object to the further processing of his personal data and exercises it,
(iii) processing is based on the USER’s consent, withdraws his consent and there is no other legal basis for processing,
(iv) your personal data has been processed illegally unless processing is necessary;
(v) for compliance with a legal obligation, which requires elaboration by the COMPANY;
(vi) in particular for legal duties, and
(vii) to support, exercise or defend legal claims.
Right of objection: The USER may object, at any time, to the processing of his personal data due to his special situation, provided that the processing is not based on his own consent but in the legal interest of the COMPANY or in the legitimate interest of third parties. In this case, the COMPANY will no longer process the personal data of the USER, unless it can prove compelling legal reasons and overriding interest in processing or supporting, exercising or defending legal claims. If the USER objects to the processing, please specify whether he wishes the deletion of his personal data or the restriction of the processing by the COMPANY.
Right to file a complaint: In the event of a alleged breach of applicable privacy law, the USER may file a complaint with the data protection supervisory authority in the country of residence or where the alleged breach occurred.
11. Special notes
Time period: The COMPANY will try to satisfy any relevant request of the USER within 30 days. However, the time limit may be extended for specific reasons related to the specific legal right or the complexity of the request.
Restriction of access: In some cases the COMPANY may not be able to provide access to all or some of the personal data of the USER in accordance with legal provisions. If he refuses the USER’s request for access, he will inform him of the reason for this refusal.
Non-identification: In some cases, the COMPANY may not be able to retrieve the user’s personal data due to the identification you provide in his application. In such cases, where the COMPANY can not identify the USER as the subject of the data, it is not able to comply with his request and exercise his legal rights, as described in this article, unless the USER provides additional information that allows its identification.
EXERCISE OF THE LEGAL RIGHTS OF THE USER: In order for the USER to exercise his legal rights, please contact us in writing, via e-mail. You can also contact the Data Protection Officer of our COMPANY directly at info@grand-woodland.gr
12. Protection of your personal data
In general, the COMPANY will delete the personal data it collects from the USER if it is no longer necessary to achieve the purposes for which it was originally collected. However, she may be required to store personal data for a longer period of time due to legal provisions.

The USER may address questions regarding the issue of data protection and any requests for the exercise of your legal rights to the data controller at info@grand-woodland.gr